Public Offer

Legal documents · ptwhub.com

Document: Public Offer to conclude a contract for the provision of services of the ptwhub.com service Version: 2.1 · Effective date: 20 August 2026 Address of the current version: https://ptwhub.com/legal/terms/

This document is a public offer of Individual Entrepreneur Rustem Radikovich Khusnutdinov (registered in Russia under Russian law, OGRNIP 322774600384202, hereinafter “the Provider”), addressed to any person willing to accept the terms set out below (hereinafter “the Customer”), to conclude a contract for the provision of services of the ptwhub.com service (hereinafter “the Contract”) (Articles 435 and 437 of the Civil Code of the Russian Federation).

1. Definitions¶

1.1. The Service - the ptwhub.com cloud platform for managing permits to work, available at https://ptwhub.com, including its language versions and sections.

1.2. The Customer - a person who has accepted this offer. The Contract distinguishes two modes, which carry different rights:

• Organisation - a legal entity or an individual entrepreneur using the Service in business activity;
• Individual - a natural person aged 18 or over using the Service for personal purposes. Russian consumer protection law applies to relations with an Individual, and the terms of the Contract do not restrict the rights it grants.

All Tariffs are open to both modes: the choice of Tariff and of Package volume rests with the Customer.

1.3. Personal Account - the Customer’s personal section of the Service, available after authorisation.

1.4. Customer’s User - an employee or other person for whom the Customer has created an account in its Personal Account.

1.5. Permit - an electronic permit to work created in the Service. The unit of charge.

1.6. Package - the volume of Permits paid for a Billing Period.

1.7. Billing Period - 30 calendar days from the date the Package is activated.

1.8. Tariff plan (Tariff) - the combination of Permit volume, functional capabilities and price published at https://ptwhub.com in the “Choose your package” section.

1.9. Customer Data - information uploaded to the Service by the Customer and the Customer’s Users, including permits to work, equipment registers, information about workers and gas testing results.

2. Subject of the Contract¶

2.1. The Provider grants the Customer access to the Service - a cloud platform for issuing, approving, executing and storing permits to work - and the Customer pays for that access on the terms of the chosen Tariff.

2.2. The scope of available capabilities is determined by the Tariff. The capabilities included in every Tariff are listed at https://ptwhub.com in the “Choose your package” section: eight permit types, gas testing, electronic signature with an action log, work in the field without a network connection (QR), roles and approval routes, and an interface in six languages.

2.3. The service is provided remotely, by way of remote access to the operating Service. The Contract does not provide for the transfer of a computer program, a copy of it or its source code.

2.4. The Provider is entitled to develop the Service: to add, change and replace its capabilities. Changes that reduce the paid scope of capabilities during a Billing Period already paid for are not permitted.

3. Purpose of the Service and the boundaries of liability for occupational safety¶

3.1. The Service is a tool for organising high-hazard work. It supports the permit-to-work procedure established at the Customer but does not replace it and does not supersede the decisions of authorised persons.

3.2. The decision to admit workers to a job, to suspend it and to resume it is taken by the Customer’s authorised person. The Service does not take such a decision and is not in itself an authorising document.

3.3. The employer’s duties in occupational health, safety and industrial safety - risk assessment, training and admission of personnel, the condition of equipment, the control of conditions at the work site - remain with the Customer in full and are not transferred under the Contract.

3.4. Permit templates, reference registers and regulatory materials are for reference purposes only; inaccuracies and out-of-date information are possible. Before applying them the Customer checks against the original source and against the procedures of its own site. Only the original source, in the version adopted by the authority that issued it, is recognised as official.

3.5. Signatures in the Service are a simple electronic signature. The conditions on which the parties recognise it (the procedure for identifying the signatory, the rules on keeping the access key confidential) are established by a separate agreement on the use of a simple electronic signature, concluded by the Customer on connection.

3.6. The risk that third parties do not recognise a signature made in the Service as equivalent to a handwritten signature is borne by the Customer; the Provider bears no liability for such non-recognition.

4. Tariffs, volume and price¶

4.1. The current Tariffs, their price and volume are published at https://ptwhub.com in the “Choose your package” section. As at the date of this version they are as follows:

4.2. Prices are stated in US dollars. Taxes and charges levied in the Customer’s country are not included in the price and are paid by the Customer independently, unless the applicable law provides otherwise.

4.3. The “Free trial” Tariff is provided without payment and without linking a means of payment: 10 permits within 30 days. The Package under this Tariff is activated upon registration of an account. The Provider is entitled to limit the number of “Free trial” Packages per Customer and to refuse a repeated “Free trial” Package where there are signs of abuse.

4.4. Where a volume of more than 2,500 permits is required, an additional Package is purchased. Packages stack: the volumes of Packages in force at the same time are added together. Each Package has its own Billing Period, calculated from the date of activation of that Package; the Customer’s total balance of permits is the sum of the unexpired balances of all Packages in force.

4.5. A Permit is deemed used at the moment it is created in the Service. Cancelling a draft before it is signed by the first approver returns the used Permit to the balance.

4.6. Unused volume at the end of a Billing Period is not carried over to the following period and is not subject to monetary compensation, save as provided in clause 12.3.

4.7. The Provider is entitled to change the Tariffs. A change in price does not affect a Billing Period already paid for.

5. Procedure of acceptance¶

5.1. Any of the following actions is recognised as acceptance of the offer:

• registering an account in the Service;
• paying for any Tariff;
• actual use of the Service.

5.2. Acceptance means full and unconditional acceptance of the terms of the Contract (clause 3 of Article 438 of the Civil Code of the Russian Federation).

5.3. The Provider records in its systems the fact, date and time of acceptance and the version number of the document accepted. Previous versions are kept by the Provider and are provided on request to support@ptwhub.com.

5.4. Consent to the processing of personal data is not part of acceptance: it is given by a separate action under a separate document and may be withdrawn independently of the Contract.

5.5. The Contract is in force until it is terminated in accordance with section 10.

6. Payment procedure¶

6.1. Payment is made by bank card through a payment provider. The payment procedure is the same for all Customers regardless of the mode of the Contract. Bank card details are not passed to the Provider and are not stored in its systems.

6.2. Payment is deemed made from the moment the funds are credited to the Provider’s bank account.

6.3. The Package is activated once payment has been received. Access to the paid volume is opened on the same business day.

6.4. Payment documents are generated identically for all Customers and are available in the Personal Account.

6.5. The Customer is solely responsible for compliance with the tax and currency legislation of its jurisdiction in connection with payment for the Tariffs; the Provider is not liable for the consequences of the Customer’s non-compliance.

7. Automatic renewal¶

7.1. By default a Package is not renewed automatically: at the end of the Billing Period access to paid capabilities ceases until the Customer pays for the following Package.

7.2. Automatic renewal is enabled only by the Customer’s express choice - by a separate tick box when payment is arranged. The box is not ticked in advance.

7.3. Where automatic renewal is enabled, the Provider notifies the Customer of the forthcoming charge no later than 3 calendar days before the date of the charge, by email. The notification states the amount, the date of the charge and a link for disabling renewal.

7.4. The Customer is entitled at any time to disable automatic renewal in the Personal Account, to delete the linked means of payment or to use the link from the notification. Access to the paid volume is retained until the end of the Billing Period paid for.

7.5. The details of a means of payment are not used to make a charge if the Customer has declared a refusal of their use (Federal Law No. 376-FZ of 15 October 2025).

8. Duties of the Customer¶

8.1. The Customer undertakes:

• to use the Service in accordance with its purpose (section 3) and with applicable law;
• not to attempt unauthorised access to the systems of the Service;
• not to use automated means for the mass extraction of data from the Service;
• to keep the contact details in the Personal Account up to date;
• to keep access keys confidential and not to pass them to third parties;
• to create, change and block the accounts of the Customer’s Users independently.

8.2. Actions of the Customer’s Users performed in the Customer’s Personal Account are recognised as actions of the Customer.

8.3. The Customer is responsible for the accuracy of the information entered into permits to work.

8.4. The Customer ensures that there is a legal basis for transferring personal data to the Service and that its own employees are informed.

8.5. The Provider is entitled to restrict access to the Service where the Customer breaches the terms of the Contract, having first notified the Customer and allowed a reasonable period to remedy the breach, except where delay creates a threat to the security of data or to the operability of the Service, where there are signs of fraudulent actions or unauthorised access, and in the cases provided for in clause 8.7.

8.6. The Customer shall compensate the Provider for losses and reasonable expenses, including legal costs, arising out of third-party claims in connection with the content of the Customer’s Data or with the Customer’s breach of applicable law or of the terms of the Contract.

8.7. The Provider is entitled to refuse registration, or to suspend or terminate the provision of services, without liability to the Customer, where this is necessary for the Provider to comply with the law applicable to it, including the currency legislation of the Russian Federation and restrictive measures binding on the Provider.

9. Rights to the Service and to data¶

9.1. Rights to the Service, including the program code, design, name and algorithms, belong to the Provider.

9.2. The Customer is granted a non-exclusive right to use the Service for the term of the Package paid for, to the extent necessary to work with the Service for its purpose, without the right of reproduction, adaptation or distribution.

9.3. Rights to Customer Data remain with the Customer. The Provider does not use Customer Data for purposes unconnected with the provision of services under the Contract.

9.4. In respect of personal data which the Customer uploads to the Service, the Customer acts as the data operator and the Provider as processor, acting on the operator’s instructions (part 3 of Article 6 of Federal Law 152-FZ); the terms of processing are established by a data processing agreement concluded when the Customer is connected. The Provider keeps such data confidential and does not use it for purposes unrelated to the provision of services (clause 9.3). The processing of the Customer’s own personal data is carried out under the Privacy Policy: https://ptwhub.com/ru/legal/privacy/, and cookies under the Cookie Policy: https://ptwhub.com/legal/cookies/.

9.5. Regulatory materials belong to their rightholders and are published with a reference to the original source.

10. Amendment, suspension and termination of the Contract¶

10.1. The Customer is entitled to withdraw from performance of the Contract at any time - through the Personal Account or by notice to support@ptwhub.com. The right of an Individual to withdraw from a contract for the provision of services (Article 32 of the Law of the Russian Federation “On the Protection of Consumer Rights”) is not restricted by this Contract.

10.2. The terms of refund are established by the Refund Policy: https://ptwhub.com/ru/legal/refund/.

10.3. On withdrawal from the Contract, access to the capabilities paid for is retained until the end of the Billing Period paid for, unless the Customer has requested a refund under the Refund Policy.

10.4. The Provider is entitled to withdraw from performance of the Contract unilaterally in the event of a material breach of its terms by the Customer, having notified the Customer no later than 10 calendar days in advance, except where the breach creates an immediate threat to the security of data.

10.5. Export of data on termination. Within 30 calendar days after termination of the Contract the Provider, upon the Customer’s request, provides an export of Customer Data in a machine-readable format. After that period Customer Data is deleted from operational systems; deletion from backup copies occurs as they are rotated in the ordinary course, the period of which is stated in the Privacy Policy.

10.6. The Provider is entitled to amend the terms of the offer. The current version is published at https://ptwhub.com/legal/terms/, and previous versions are provided on request to support@ptwhub.com. The Provider notifies the Customer by email, no later than 10 calendar days before they take effect, of any amendments affecting the price, the scope of services or the procedure for processing data.

10.7. Continued use of the Service after amendments take effect is deemed acceptance of the new version. A Customer who does not agree with the amendments is entitled to withdraw from the Contract; the version in force on the date of payment applies to the Billing Period already paid for.

11. Liability¶

11.1. The Service is provided “as is”. The Provider does not warrant that the Service will meet the Customer’s requirements, that it will be fit for any particular purpose, or that it will operate without interruption.

11.2. To the extent permitted by law, the aggregate liability of the Provider is limited to the sum paid by the Customer for the Billing Period in which the ground of liability arose. The Provider does not compensate the Customer’s lost profit or indirect losses.

11.3. The Provider is not liable for any loss, damage, cost or expense caused by the Customer’s decisions in the organisation of work and occupational safety, or by inaccuracies in the information entered by the Customer into permits to work.

11.4. The limitations in this section do not apply to liability which cannot be limited under applicable law, including liability for harm to life and health and the rights of an Individual as a consumer.

12. Force majeure¶

12.1. The Parties are released from liability for failure to perform obligations as a result of force majeure: natural disasters, acts of public authorities, large-scale failures of communication networks and internet infrastructure, restrictions on access to networks and payment channels, the introduction of international restrictive measures (sanctions), and the termination or suspension of service by payment systems, where imposed otherwise than by the will of a Party.

12.2. The Party for which performance has become impossible notifies the other Party within a reasonable period.

12.3. If the circumstances continue for more than 60 calendar days, either Party is entitled to withdraw from the Contract; the paid and unused volume is in that case refunded to the Customer.

13. Settlement of disputes¶

13.1. The Contract is governed by the law of the Russian Federation.

13.2. A pre-action claim procedure is mandatory. The period for considering a claim is 30 calendar days from the date of receipt.

13.3. A dispute with an Organisation not settled through the claim procedure is referred to the commercial (arbitrazh) court at the Provider’s place of business; the Provider is also entitled to bring a claim against an Organisation in a competent court at the Organisation’s place of business or registration. A dispute with an Individual is heard under the rules of jurisdiction established by consumer protection law.

14. Final provisions¶

14.1. The invalidity of an individual provision of the Contract does not entail the invalidity of the remaining provisions.

14.2. The Privacy Policy, the Refund Policy and the Cookie Policy form an integral part of the Contract from the moment of acceptance. The data processing agreement and the agreement on the use of a simple electronic signature are concluded when the Customer is connected and form an integral part of the Contract from the moment they are concluded.

14.3. The Russian-language version of the Contract is recognised as authoritative. Translations into other languages are published for convenience; in the event of any discrepancy the Russian version prevails.

14.4. Legally significant correspondence is conducted at the email address stated by the Customer in the Personal Account and, on the part of the Provider, at support@ptwhub.com.

15. Details of the Provider¶

Version 2.1 of 20 August 2026.